About US:
Infollion Research Services Limited, incorporated in 2009, is a listed B2B human intelligence and expert network platform connecting organizations with senior professionals and subject-matter experts across industries. Our clients include global management consulting firms, private equity and hedge funds, and leading enterprises that rely on experienced professionals for research, decision-making, and specialized business needs.
Over more than a decade, we've built a deep and credible network of domain experts across pharmaceuticals, chemicals, industrials, financial services, and more.
Role Overview - Infollion is looking for a Business Delivery Lead/ Group Manager to hold the Execution & P&L. He will be expected to operate with a business-owner mindset, balancing delivery commitments, client expectations, people management, and financial performance.
Role details on KRA's as below:
Research Delivery & Operations
- Oversee end-to-end research delivery across multiple teams, ensuring timely execution of projects in line with client requirements and agreed turnaround times.
- Monitor project progress, delivery quality, productivity, and adherence to defined service-level agreements (SLAs).
- Ensure effective allocation and utilization of resources across teams based on business priorities and project requirements.
- Identify delivery bottlenecks, operational gaps &recurring challenges and implement corrective measures.
- Establish standardized workflows, review mechanisms, and reporting practices to improve delivery efficiency.
- Ensure consistency in research quality, process adherence, and service delivery standards across teams.
Client Delivery
- Ensure delivery commitments are met in accordance with client expectations, project scope, and agreed timelines.
- Coordinate with client-facing teams to understand project priorities, resolve delivery challenges, and manage escalations.
- Establish effective communication channels between research teams, business teams, and other internal stakeholders.
- Monitor client feedback and identify opportunities to improve delivery quality and service experience.
- Support the resolution of critical delivery issues and ensure appropriate corrective and preventive actions.
- Maintain visibility on project status, resource requirements, delivery risks, and dependencies.
Business Planning & Strategy
- Translate organizational strategy into actionable team plans.
- Identify opportunities for process improvement, efficiency gains, and cost optimization.
- Monitor execution of key initiatives and ensure alignment with business priorities.
- Collaborate with cross Functional teams including Sales, Operations, HR, and Leadership.
- Provide regular updates and insights to senior management.
- Act as a bridge between leadership strategy and team execution.
- Support business leadership in planning for new projects, client requirements, and expansion of delivery capabilities.
- Take ownership of the P&L for the assigned research delivery group, ensuring alignment between revenue targets, delivery commitments, operating costs, and profitability.
- Monitor revenue performance, cost structures, team utilization, and margins to ensure financial and operational targets are achieved
Resource Management & Execution
- Align delivery capacity with business demand, client requirements, and projected workloads.
- Participate in workforce planning, capacity assessment, and resource allocation across teams.
- Anticipate potential delivery risks and develop contingency plans to maintain business continuity.
- Develop and execute plans to improve group profitability through effective resource allocation, workforce planning, productivity improvement, and cost optimization.
- Track budget versus actual performance, identify financial variances, and implement corrective actions to address gaps.
Talent Development & Coaching
- Identify high-potential employees and create development plans.
- Support hiring, onboarding, and capability-building initiatives.
- Foster a learning culture within the team. Designing programs and learning modules for new hire programs
- Providing real-time examples and case studies to help in regular activities
- Coaching & guiding managers on regular basis, giving constructive feedback
Process & Quality Governance
- Establish and monitor standard operating procedures (SOPs).
- Ensure adherence to compliance, quality standards, and organizational policies.
- Lead process optimization and automation initiatives where applicable.
Experience & Qualifications
- MBA / Postgraduate degree in Business Management, Operations, or related field preferred.
- 10-12+ years of experience in Operations / Business Management / Consulting / Service Delivery.
- Prior experience managing multi-team operations and P&L ownership.
- Process optimization and operational scalability
- Strong communication, leadership, and problem-solving skills