Infollion Research Services Limited, incorporated in 2009, is a B2B human cloud platform focused on connecting businesses with senior talent and subject matter experts for on-demand contingent hiring and work arrangements. The company's portfolio comprises global management consulting firms, private equity funds, hedge funds, and corporates, with a focus on the gig economy particularly. By offering specialised services and leveraging its extensive network, the company provides a platform that bridges the gap between clients and top industry talent. The company has more than 20k experts globally and 70k experts in India, with a presence across most industries.
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Job Responsibilities :
- Serve as the primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their journey
- Manage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns
- Build and nurture strong client relationships, acting as a trusted advisor and strategic partner.
- Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value
- Ensure effective and timely communication with clients, providing regular updates and progress reports
- Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience
- Stay updated on industry trends and market insights.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience of atleast 3 years in client servicing, account management, or a similar role.
- Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Results-oriented mindset with a focus on achieving client satisfaction and driving business growth.
- Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment.
- Knowledge of the industry and understanding of expert networks is a plus.
- Professionalism, integrity, and a commitment to delivering exceptional client experiences
